Shipping and Return Policies

Thank you for shopping at themugsonline.com!

Below are the terms and conditions of our Shipping Policy.

Domestic Shipping Policy
Order Processing Time

All orders are processed within 1–2 business days.
Orders are not shipped or delivered on weekends or holidays.
During periods of high order volume, processing and delivery may be delayed. If your order is significantly delayed, we will notify you via email.
Shipment Delivery Providers
We ship all orders via Canada Post. Please note, we are not responsible for:

Errors made by Canada Post.
Incorrect shipping addresses provided by customers.
Damage caused during transit by the postal service.
Issues related to PO Boxes.
Stolen packages after delivery (we advise against selecting the “safe drop” option with Canada Post).
For specific shipment inquiries, please contact us at [email protected]

Shipping Rates & Delivery Estimates
Orders under $199: Shipping fee is $15.00.
Orders of $199 or more: Free nationwide shipping!
Delivery times may be affected during peak shopping seasons.

Shipment Destinations & P.O. Boxes
We ship to all addresses within Canada, including P.O. Boxes.
For international orders, customers can use services like Reship to forward packages outside Canada.
Shipment Confirmation & Order Tracking
You will receive an email with a shipment confirmation and tracking number once your order is shipped.
Tracking numbers are typically activated within 24 hours.
Orders placed after 2:00 PM PST will be processed the next business day.
Customs, Duties, and Taxes

NaturalProductsMall.com is not responsible for any customs duties, taxes, or fees applied to your order. Customers are responsible for any additional charges imposed during or after shipping (e.g., tariffs, taxes).

Damages and Lost Packages
We are not liable for products damaged or lost during shipping. If your order arrives damaged, please:

Contact the shipment carrier to file a claim.
Save all packaging materials and damaged items for documentation.
Take pictures of any damages, as this will assist with your claim.
For further assistance, feel free to reach out to our support team.

Thank you for choosing themugsonline.com!